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Pack and Send offers a complete range of postal, freight, courier, packing and removal services domestically and internationally.
Founded in 1993, the first Pack and Send store was established in August in Parramatta, NSW, Australia.
Pack and Send has expanded over 15 years from that one store and is rapidly becoming a global brand.
Open five core days a week, they manage packaging, freight and delivery services for businesses of all sizes as well as for householders and tourists. Freight solutions range from sending a 20gm letter to a consignment weighing several tonnes.
Pack and Send offer over 30 different freight services enabling them to deliver to any destination on the planet. They also sell packaging supplies and can custom pack items of any size or weight.
Pack and Send are the industry leader with respect to handling goods that are fragile, large, awkward or valuable.
Through their retail network they differentiate from the traditional methods of servicing customer needs in the freight market. They achieve this by offering powerful freight solutions through a combination of experience, first class operating systems, strategic partners and the entrepreneurial spirit of their franchisees. Pack and Send have a number of competitive strengths.
Pack and Send customers become raving fans as the company continuously exceed their expectations through delivering legendary levels of service. Their distinct competitive advantage in convenience and exceptional customer service includes elements such as professional packing services, address labelling of parcels, professional enquiry handling, document preparation, delivery follow up, multiple freight options, credit card facilities, late pick-ups, industry leading customer care and convenient locations. These elements consistently bring people back time after time.
The fundamental distinction between Pack and Send and other traditional freight carriers is that they provide the world’s largest range of freight and packing services that enable them to provide the very best solution to customers. The broad product and service range is an essential element of the convenience that the market demands. The complete ‘one stop shop’ service is a competitive advantage.
Pack and Send boasts a strong and consistent branding that represents excellence in everything they do. Their customers equate packaging and convenience in sending items with the Pack and Send brand. Universal brand awareness is being predominantly achieved through franchising. Their extensive retail network provides increased visibility and with every additional Pack and Send store joining the network, brand awareness multiplies. Pack and Send presents an extremely professional corporate image and great care is taken to monitor the consistency of the image for and on behalf of franchisees.
Their retail network enables Pack and Send to access markets that are simply not viable for traditional freight companies to service directly. They are an important physical link for the courier and private mail industry which has a growing market segment requiring use of services from convenient locations. Additionally, their store network enables them to create powerful logistical solutions for national companies.
Pack and Send has developed a comprehensive suite of systems in operations, marketing and financial controls for franchisees and represents a significant part of their intellectual property.
Pack and Send believe strongly in the added value that can be passed on to customers through the development of excellent strategic partnerships with suppliers. Pack and Send has developed alliances with major corporations that enhance capabilities and service offerings.
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