Description

We’ve missed you, so we're doing everything we can to keep you and our visitor servicing teams safe and provide the warm welcome and first class information service we are known for.

Throughout August and September we will be opening Monday to Saturday, 9am to 5.30pm and Sunday 11am to 4pm. Here are some of the measures we’ve put in place to ensure your safety:

  • A welcome face at the door – to manage customer flow and enable visitors to adhere to social distancing

  • Hand sanitiser will be readily available throughout the centre, from the front door right through to our customer information desks

  • Additional cleaning has been put in place - to ensure frequently touched surfaces are regularly cleaned

  • One way system – to help you around the centre easily and safely

  • Signage and ground floor markings – to help you social-distance easily

  • Contactless payment – where possible, we’re encouraging a cashless payment option

  • For the time being, we will not be providing a left-luggage service


Make the Welcome Centre your first stop for planning your next visit to Belfast.  Located on Donegall Square North (opposite Belfast City Hall) in Belfast city centre, our multilingual visitor information advisors have the latest information.

Services provided:

  • Tourist information and advice

  • Translink rail and bus ticket sales

  • Tickets for tours and events

  • Accommodation bookings

  • Gift shop (with tax free shopping for visitors from outside the European Union)

  • Free Wi-Fi

  • Bureau de change


Not ready to come in to Belfast yet? Don’t worry, our teams will continue to provide the latest travel and tourist information via visitbelfast.com, email (info@visitbelfast.com), telephone (028 9024 6609) or #AskVisitBelfast

 
Visit Belfast Welcome Centre Logo
  • 9 Donegall Square North
  • Belfast
  • Antrim
  • BT1 5GB

Top Reasons To Visit

  • Free local and national tourist information
  • Free WiFi
  • Great local gifts and souvenirs
  • Tickets for events, festivals and tours
  • Free maps and literature
  • Left Luggage Storage - Currently Unavailable

    The Visit Belfast Welcome Centre has a left luggage facility so visitors can securely store their luggage while exploring the city.

    It costs £4 for a half day or £6 for a full day (per bag) and photographic ID is required.

    Luggage storage may be liable to a random inspection.

    Storage during opening hours only: Monday to Saturday 9am to 7pm, Sundays 11am to 4pm from June to September. Monday to Saturday 9am to 5.30pm, Sundays 11am to 4pm from October to May.

  • Ticketing Box Office

    The Visit Belfast Welcome Centre sells a range of tickets for visitor attractions, sightseeing tours, events and festivals through its Ticketing Box Office.

    Following Ticketmaster Ireland’s decision to close its remaining network of ticket outlets, the Ticketmaster outlet at Visit Belfast Welcome Centre will close on the Monday 3 August 2020.

    Visit Belfast Welcome Centre will continue to facilitate refunds of tickets purchased from its outlet until 5.30pm on Monday 3 August.  If you’re unable to get to visit Visit Belfast Welcome Centre’s Ticketmaster outlet before then, customers can still apply for a refund directly from Ticketmaster via this link .

  • Airport Tourist Information Centres

    You can also find the travel advisors at the airports:

    Belfast International Airport

    Tourist Information Desk

    • Open daily subject to flight schedules

    Telephone: +44 (0)28 9448 4677

    George Best Belfast City Airport

    Tourist Information Desk

    • Monday to Friday 8am to 5.30pm
    • Saturday closed
    • Sunday: 2pm to 7pm

    Telephone: +44 (0)28 9093 5372/3

    Opening hours are subject to change so please call to confirm.

  • Ticketmaster Outlet – Closed as of Monday 3 August 2020

    Following Ticketmaster Ireland’s decision to close its remaining network of ticket outlets, the Ticketmaster outlet at Visit Belfast Welcome Centre has closed as of Monday 3 August 2020.

    If you were unable to get to visit Visit Belfast Welcome Centre’s Ticketmaster outlet before 3 August, customers can still apply for a refund directly from Ticketmaster via this link .

    Check the status of your event/concert/show: click the following link and searching for the artist or show you have tickets for www.ticketmaster.ie/eventupdate.

    If the event/concert/show is rescheduled, your tickets will be valid for the rescheduled date. If the new date does not suit, you can apply for a refund using the clicking the following link www.ticketmaster.ie/outletrefund

  • Opening Times

    Belfast Welcome Centre Opening Times:

    Monday to Saturday, 9am to 5.30pm and Sunday 11am to 4pm.

    Belfast International Airport Opening Times

    • Open daily subject to flight schedules

    George Best Belfast City Airport Opening Times:

    • Monday to Friday 8am to 5.30pm
    • Saturday closed.
    • Sunday: 2pm to 7pm

    All opening hours are subject to change. Call 028 9024 6609 to confirm.

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